We try to keep things simple and transparent wherever possible. Here are our general terms and conditions which all members understand and agree to when using our services:
- Scope of Services: Natural Touch Training provides course accreditation services to educational institutions and training providers. The scope of services will be determined by the specific agreement made between Natural Touch Training and the client.
- Subscription Fees: Our fees are based on a subscription model, with annual payments. Fees are payable within the agreed timeframe as described below and failure to do so will result in the termination of services. Only your initial fee is paid directly here on our website. Annual renewal fees are to be paid by bank transfer (BACS).
- Confidentiality: Natural Touch Training will treat all client information and documentation as confidential and will not disclose it to any third party without the client’s prior written consent.
- Intellectual Property: Natural Touch Training retains all intellectual property rights to any reports or assessments produced as part of the accreditation process. Clients may not reproduce, distribute or disclose any part of the report or assessment without prior written consent from Natural Touch Training.
- Limitation of Liability: Natural Touch Training will not be liable for any damages or losses arising from the use of its services. The client accepts full responsibility for any decisions made based on the results of the accreditation or validation process.
- Termination: Either party may terminate the agreement at any time by giving written notice to the other party. Natural Touch Training may also suspend or terminate services if the client breaches any of these terms and conditions.
- Logos & membership: Member training centres may only display the Natural Touch Training logo on their website and on course certificates where the course has been officially accredited by Natural Touch Training whilst their subscription with Natural Touch Training is active.
- Standards: Our members fully understand the conditions for accreditation, including the need to continually maintain high standards, as outlined in the accreditation standards document.
- False information: If any information on your accreditation request form proves false, your accreditation will be withdrawn, and no fees will be refunded.
- Requests for accreditation must be made using our accreditation request form. Email and postal requests will not be accepted.
- Changes to your courses or business details: You must inform us if any significant changes are made to the accredited course or learning material, course venue(s), name, phone number, email address or owner’s details.
- Changes to these terms: Natural Touch Training reserves the right to update these terms and conditions or to review our fee structure at any time and will inform members of these changes via email.
Accreditation fees, renewals and tier upgrades
- Accreditation fees are non-refundable and must be paid 12 months in advance.
- Your accreditation runs for 12 months from the date of purchase as printed on your initial purchase order confirmation, and on your membership certificate.
- Courses submitted during each 12-month period, and included within your accrediation tier, will be renewed at the same time as your annual renewal.
- Renewal reminders will be sent 2 weeks before your renewal deadline.
- Renewal fees are due on or before the renewal date.
- Annual renewal fees are to be paid by bank transfer (BACS).
- We will send one reminder email if you have not paid your renewal fees on or before your renewal date. Thereafter, we will consider your membership terminated and you will no longer be entitled to list your courses as accredited by Natural Touch Training.
- You may upgrade to the next accreditation Tier or add single courses at any time.
Upgrade fees are calculated as follows:
- When upgrading within Tier 1 (adding courses), each additional course is charged at the current rate and will renew at the end of the current 12-month period.
- Upgrading from Tier 1 to Tier 2 is calculated pro-rata based on your current renewal fee in Tier 1, and the time elapsed in the current 12-month period. For example, if you have 2 courses accredited in Tier 1 and choose to upgrade half-way through the year, your upgrade fee would be half of the current Tier 2 fee, minus the equivalent of 1 Tier 1 course fee.
- Upgrading from Tier 1 to Tier 3 or 4 is calculated pro-rata in the same way, except that upgrading to Tier 4 involves an additional one-off fee as outlined in the Tier descriptions.
- Upgrading from Tier 2 to Tier 3 or 4 is calculated pro-rata based on your current renewal fee in Tier 2, and the time elapsed in the current 12-month period, with an additional once-off fee for upgrading to Tier 4 as outlined in the Tier descriptions.
- At the current time, the annual renewal fee in Tiers 3 and 4 are the same, so upgrading from Tier 3 to Tier 4 requires a one-off fee as outlined in the Tier descriptions.
- Additional single courses can be added to Tier 2 or 3 at any time during the 12-month period. Each additional course is charged at the current Tier 1 rate, and will renew at the end of the current 12-month period.
You can opt to move to a lower Tier at the end of your current 12-month period. A minimum of 1 month’s notice is required in this case, to ensure that your next billing period is calculated appropriately.