Congratulations on enrolling as a tutor with Natural Touch Training. We are delighted to welcome you to the team!
This contract details all the terms and conditions to which you must adhere as tutor with Natural Touch Training. Engaging in your first course signifies your commitment & adherence to these terms and conditions.
Before you engage in your first training course, you must provide us with any information we have requested from you including copies of your qualifications (including your teaching qualification), insurance cover (which must include cover for teaching), and a statement of relevant experience.
Probationary period and ongoing suitability: All new tutors engage with Natural Touch Training on a six-month probationary basis, during which we work together to establish mutual suitability, engagement, communication and each tutor’s willingness to uphold their commitment to the expectations outlined in this agreement. During this period, either the tutor or Natural Touch Training may decide that the partnership is not the right fit. At the end of the probationary period, continuation as a tutor is confirmed by a review where both parties are satisfied that the partnership remains appropriate and mutually beneficial.
Tutors are expected to remain actively engaged with Natural Touch Training by responding to booking requests, maintaining availability, and participating in the delivery or promotion of courses.
Where a tutor becomes inactive for an extended period without communication, Natural Touch Training reserves the right to remove or suspend the tutor from its active listings and marketing.
Insurance: Your professional insurance liability must cover teaching, and the use for models for training purposes and you must provide Natural Touch Training with a copy of your insurance policy which clearly shows the level of cover in place.
First Aid training: All tutors must hold a valid certificate of First Aid training, including training for anaphylaxis, CPR and defibrillator use. We will ask you for an initial copy of this certificate and when it expires. Natural Touch Training’s own online First Aid course is suitable, and tutors are eligible to access this course at no cost.
Risk assessments: Your teaching venue must have an up-to-date risk assessment for training. We can provide you with a template for this if you do not have your own, and we will review it every 2 years.
Standards & conduct: As a professional training body we maintain the highest possible training and professional standards at all times, and expect each of our tutors to uphold these standards too. This includes standards of dress, conduct, communications, record keeping, punctuality and so on, as well as the standard of your training venue and of course the training you provide for your students.
Tutors must maintain clear professional boundaries with all students. Physical contact must always be appropriate to the training context, with verbal consent. Personal relationships with students during or shortly after training are discouraged and may be investigated if complaints arise. Tutors must avoid offering services or private coaching that could be perceived as coercive or beyond the agreed training relationship.
Dress: When you are conducting training, wear what you would wear in your professional role. For example, a clean and pressed tunic, t-shirt or overall and skirt or trousers, to suit the type of course your are teaching.
Training venue: Your venue must be approved by Natural Touch Training. We will discuss this in our initial phone conversation. If the venue is part of a spa or treatment centre you must have express permission to use it for training your students, and you must be suitably insured. Students should have access to a toilet and somewhere safe to store their belongings. You must also have in place an up-to-date risk assessment for your venue, which includes an assessment of teaching risks. Your venue must also have a First Aid kit with suitable provision for the types of treatment being offered, and appropriate fire prevention equipment, as identified in your venue risk assessment.
Promote yourself: Natural Touch Training will promote its courses in your area through social media and professional publications. Equally, tutors are expected to promote their courses locally, and direct interested students to the Natural Touch Training website to book their course. We can provide you with Natural Touch Training generic business cards if you would like to use them.
Tutors are required to actively promote Natural Touch Training courses through social media (Facebook, Instagram, LinkedIn) and other suitable platforms on a minimum of 2 occasions in each calendar month and tag Natural Touch Training in your posts. If you teach a course independently, but also offer it through Natural Touch Training, we expect you to advertise both, not just your own.
Failure to meet minimum promotional expectations on an ongoing basis may result in reduced course allocation or review of the tutor relationship.
Tutors are also expected to display a clear link to our website on their promotional material and on their own website, to encourage prospective students to book their courses with Natural Touch Training. Logos are available for this purpose, if you would like to use them.
With permission from your students (see note about privacy declaration above), take photos during your training sessions as appropriate, and use them to compose advertising posts for social media etc.
Where tutors write and teach their own courses alongside Natural Touch Training courses, or teach for another organisation, they are expected to promote Natural Touch Training course at least as much as their own, or the other organisation’s courses as part of their agreement with Natural Touch Training.
Tutors must not delay, redirect, or deprioritise Natural Touch Training students in favour of private bookings or other organisations.
Tutors must represent Natural Touch Training accurately and professionally in all public-facing communications, including social media, websites, and direct messaging with students.
Booking courses: Once a booking has been received, Natural Touch Training will send you the student’s details together with the practical training date(s) selected during the booking process.
You should contact the student within 48 hours wherever possible to introduce yourself, confirm the practical training arrangements and send your welcome email together with your payment details or invoice.
Although students can select their intended practical training dates before booking, tutors retain flexibility to agree alternative dates where appropriate, subject to the Natural Touch Training Terms & Conditions.
Any agreed alternative dates must continue to comply with the published Student Terms & Conditions, including any applicable rescheduling fees, payment requirements and maximum number of permitted reschedules.
If no practical dates were available when the student booked, or the booking relates to a bundled course, it remains your responsibility to agree suitable practical training dates with the student.
Website booking process: Tutors should familiarise themselves with the current website booking journey so they understand the information students have already seen and the practical training dates selected before booking.
Teaching: Please teach courses as prescribed in the course manual and course descriptions, without deviation. You may of course use your own teaching style and add personal anecdotes and experience to bring the training to life. The time allocated for practical work is valuable and should not be wasted by adding unnecessary additional content. As you already have a teaching qualification we don’t believe we need to teach you how to teach, but please ensure you structure your day carefully, leaving the majority of time for practical hands-on experience and assessment.
Refresher courses are much shorter than full courses, especially if you only have one student. Focus on the practical elements of the course.
If you are in any doubt about how to structure or teach a particular course or what to expect from your students, please ask. We are happy to help with advice or experience.
Tutors must be aware of the equal opportunties policy which comes at the end of the student terms and conditions, alongside our learning needs policy. If your student has need for specific support in their learning, we will discuss this with you before their course, as needed.
Tutors are expected to maintain a calm, supportive, and respectful tone in all interactions with students, and to create a safe, inclusive, and comfortable learning environment at all times.
If you have issues with any student, or a student raises an issue with you, you should make a careful note of what took place and alert Natural Touch Training as early as possible so we can assist where needed.
Tutors are responsible for maintaining accurate maximum group size limits with Natural Touch Training. Where a maximum group size has been agreed, tutors should notify Natural Touch Training promptly if they wish to increase or reduce this limit.
Tutors should remind students that prerequisite qualifications must normally be uploaded within 14 days of booking. Where evidence has not been received, tutors should follow Natural Touch Training’s published communication process and should not continue to arrange practical training until instructed where prerequisite requirements remain outstanding.
Tutors should expect students to attend the full duration of each agreed training day. Requests to shorten training days or alter teaching hours should only be agreed where this does not compromise course standards and is appropriate for the teaching environment.
Student payments: Natural Touch Training manages bookings in line with UK consumer law and company terms and conditions. As a tutor, you are expected to support and follow these policies when dealing with students.
A student has payment options when booking a course. In most cases, they will opt to pay a deposit at the time of booking, with the remainder of the student course fee being paid directly to you, based on the tutor payment rate applicable at the time the booking was made. For more premium courses, there is also a pay-in-instalments option. When a student pays by instalments, we will send the tutor fee to you in 2 payments; the first payment 14 days before the course start date, and the second payment two months after the start date. This normally only applies to longer courses.
You are responsible for clearly communicating payment methods and deadlines to students, collecting any outstanding balances owed to you, and confirming receipt of payments.
Students have statutory cancellation rights as described in the published Student Terms & Conditions. If this affects your course, you may be required to return any fees already paid to you.
If a student fails to pay by the agreed payment deadline (normally 14 days before the first practical training date unless otherwise agreed), Tutors must not proceed with the training until authorised by Natural Touch Training. Replacement dates must not be agreed until all outstanding course fees together with any applicable rescheduling or replacement training fees have been paid.
Where a student fails to pay by the agreed deadline, tutors should follow the published communication process, including the standard reminder and forfeiture emails where appropriate. If payment remains outstanding after these communications, the matter should be referred back to Natural Touch Training for further handling. Tutors are not expected to undertake prolonged debt recovery activity.
Students remain contractually liable for any outstanding course fees even where agreed training dates have been released because of non-payment. Replacement dates must not be confirmed until all outstanding course fees together with any applicable rescheduling or replacement training fees have been paid.
Rescheduling and cancellations: Tutors must apply the Natural Touch Training student Terms & Conditions exactly as published.
In summary:
- 30 days or more notice: one free reschedule (subject to tutor availability). Any further reschedule attracts the minimum rescheduling fee.
- 14–29 days notice: the rescheduling fee is £60 per training day.
- Less than 14 days notice: the rescheduling fee is your full tutor fee per training day.
- Maximum of two course rearrangements per booking.
- All rescheduling requests must be made in writing to both Natural Touch Training and the tutor.
The fees listed above are in addition to the standard tutor fees. Where the standard tutor fee is outstanding, both fees become payable.
Replacement dates should not be confirmed until all outstanding tutor fees and rescheduling fees have been paid.
Where there is any uncertainty, the published Student Terms & Conditions always take precedence.
Payment structure: Natural Touch Training operates a tiered tutor pay structure designed to recognise and reward tutors who deliver a higher volume of teaching.
Tutors are paid on a per student, per day basis, with:
- A standard base rate applied to all tutors
- An enhanced rate available to tutors who exceed a defined threshold of student days within a rolling 12-month period
A “student day” is defined as one student being taught on one day.
Eligibility for the enhanced rate is assessed on a rolling 12-month basis and is reviewed on an ongoing basis. Tutors who exceed the required number of student days will move to the enhanced rate, and where this level is not maintained, the rate will return to the standard base rate. Once you have reached the threshold for the enhanced rate, any future bookings are paid at the advanced rate whilst you are above the threshold, and the rate for each booking will be confirmed in your booking email.
Natural Touch Training reserves the right to review and adjust pay rates and thresholds periodically in line with business needs. Tutors will be notified in advance of any such changes.
Communications: In general, most of your email communications to students will be standard pre-scripted text (which we will send to you before your first course) with minor adjustments such as the date, or venue perhaps. Please make any additions to Natural Touch Training’s standard emails clear and well-written, and in keeping with the tone of the rest of the message and keep a copy of all communications you send. Please make your initial contact with each student by telephone if at all possible.
Be particularly mindful of tone in written communications with students, as emails or messages may be misinterpreted. All feedback should be constructive, kind, and encourage student growth while maintaining standards.
As a tutor you should blind copy (bcc) all tutor-student communications to Natural Touch Training so that we are aware of what has been said, and keep records of text and WhatsApp conversations.
Where a student repeatedly fails to respond to reasonable communications, tutors should refer the matter to Natural Touch Training before making further arrangements.
If you are planning to be away please let us know, so that we can inform any prospective students. It is also a good idea to put an out-of-office message on your email, asking your students to contact Natural Touch Training directly if their message is urgent.
Your communications with Natural Touch Training should be professional but need not be formal. A text message or brief email is fine to convey a message. Refrain from making any derogatory remarks about your students.
Please direct all communications with Natural Touch Training to [email protected].
Group bookings: Tutors may nominate one member of a group booking as the primary contact for routine administrative communications, provided all students are made aware of this arrangement.
Responsiveness and communication standards: As a tutor representing Natural Touch Training, clear and timely communication is essential to maintaining a high standard of service for our students.
Tutors are expected to:
- Respond to new student enquiries and booking requests within 48 hours wherever possible
- Respond to communications from Natural Touch Training within the same timeframe
- Regularly check their email and messages to ensure they remain up to date with course bookings and operational updates
Failure to maintain consistent and timely communication may impact the student experience and the effective running of courses.
Where communication is persistently delayed or absent, Natural Touch Training reserves the right to review the tutor relationship and may choose not to continue working with the tutor.
Consultation & privacy forms: All students and their models are required to complete a consent/consultation form and privacy declaration at the beginning of the course. Please use the examples in the student training manual.
Records & GDPR: In accordance with general data protection standards any communication, written message, email, completed course material, assessment material or post-course evaluation and feedback must be kept securely stored but accessible within a 24-hour time frame for a minimum period of 7 years.
Student contact details provided by Natural Touch Training must be used solely for the purpose of arranging and delivering the booked course and must not be used for independent marketing or solicitation.
Use of models and informed consent: Where external model bodies are used during a course, tutors must ensure that students are informed in advance of the model’s gender, and that consent is clearly sought before any hands-on activity involving sensitive areas.
If a student expresses discomfort with a model, tutors must seek an alternative if reasonably possible, or adjust the session accordingly to ensure the student’s boundaries are respected. Where possible, this discussion should be documented via the consultation form or in a brief written note.
Certifying students: Successful students receive their certification directly from Natural Touch Training. The certificate will name you as their awarding tutor. Once a student has satisfied you of all of the course requirements, including preparatory work, practical work and any final assessments, please inform Natural Touch Training immediately.
Assessment appeals: Tutors should not enter into extended disputes regarding assessment outcomes. Where a student wishes to challenge an assessment decision they should be directed to the Natural Touch Training Assessment Appeals procedure.
Plagiarism & AI: Tutors should report any suspected plagiarism or excessive use of AI in written work to Natural Touch Training before marking work as complete.
Retakes: In line with our student support ethos, tutors are encouraged to offer a one-time free retake to students who did not pass the course or would benefit from repeating the practical content. This should be arranged within 6 months of the original course date and is subject to the tutor’s availability. Tutors are not expected to provide free retraining in cases where students did not complete the required pre-course work or failed to engage during training.
Feedback: We always seek feedback from Natural Touch Training students after a course and use this to help develop our courses and structures. You are welcome to ask for copies of this information if you wish, and where a student is particularly positive about you or gives us useful constructive feedback about your course, we will send you a copy! Equally, we are always happy to receive useful and constructive feedback from our tutors.
Supporting students: Once a student has completed a course with Natural Touch Training they may have questions as they begin to use their new skills. Part of our commitment to them is to be available to support with answers to those questions. If one of your students contacts you after a course, please respond professionally, and as soon as is practical for you. You are not required to give them additional coaching or tuition however.
Medical fitness: If a tutor believes a student may be medically unfit to participate safely, they should pause training and contact Natural Touch Training before continuing wherever practical.
Safety: We do not vet students. Setting aside personal opinion, preferences or bias, if you have doubts about the suitability of any student presenting themselves for a course, please put your safety and that of your other students first and act appropriately.
Tutor wellbeing: We understand that teaching can sometimes involve managing emotional dynamics, and we are committed to supporting our tutors as much as our students. If at any point you feel that teaching or working with a student is affecting your wellbeing, causing undue stress, or creating a dynamic that feels unsafe or unproductive, please speak to us. We will work with you to find a solution that supports your professional integrity and personal wellbeing.
Tutors may refuse to continue training where a student’s behaviour is abusive, threatening, unsafe or seriously disruptive. Wherever possible Natural Touch Training should be contacted before removing a student from training.
Tutor substitution: In the event that you are unable to deliver a confirmed course and an alternative date cannot be found, Natural Touch Training reserves the right to reassign your student(s) to another approved tutor. In such cases, you must refund any course fees paid to you. You may not transfer students to your own independent practice or courses without express written permission from Natural Touch Training. Tutors are expected to cooperate fully in any transfer of information required to facilitate a substitute tutor.
Illness: If you are unable to teach a course due to illness or similar circumstances, please let us know immediately, and contact your student(s) to arrange a mutually convenient alternative date. If an alternative date cannot be found you will need to return any course fees paid, and we will endeavour to find an alternative course tutor for the student.
Force majeure: Tutors will not be held liable for failure to deliver a scheduled course where prevented by circumstances outside their reasonable control (for example illness, accident, natural disaster or public health restrictions). Tutors must notify both Natural Touch Training and the student as soon as reasonably practicable.
Natural Touch Training will work with the tutor to arrange alternative dates or, where appropriate, transfer the student to another approved tutor. Refunds will only be considered in accordance with the published Student Terms & Conditions.
Where appropriate, Natural Touch Training may transfer students to another approved tutor or alternative location to minimise disruption.
New courses: We are always happy to hear from tutors who feel there is a market for a particular new course title, or have a particular course that they would like to write or offer. Please send your suggestions to [email protected].
Disputes & concerns: Whilst thankfully very rare, in case of any dispute or difficulty with a student please blind copy (bcc) every email communication to Natural Touch Training, so that we can support you.
If at any time you have concerns about a student’s engagement, communication, or suitability for the course, please inform Natural Touch Training promptly. We are here to support you, and early communication helps us manage situations and safeguard all parties.
Tutors are encouraged to maintain a brief internal record of student check-ins, significant conversations, and any issues raised as this documentation may be needed in the rare event of a dispute or complaint.
Complaints & investigations: If a complaint is raised about your conduct, communication, or training delivery, Natural Touch Training may initiate an internal investigation. You will be given the opportunity to respond to any concerns raised. While an investigation is ongoing, we may temporarily pause new course bookings. Continued engagement as a tutor is dependent on the outcome of the investigation, at the sole discretion of Natural Touch Training.
Tutors should avoid attempting to resolve formal complaints independently. All complaints should be referred promptly to Natural Touch Training, who will manage the investigation in accordance with the published complaints procedure.
IP and copyright: All course materials, assessment materials, email communications, policies and documentation related to courses with Natural Touch Training are the sole intellectual property of Natural Touch Training and as such are covered under UK copyright law and may not be shared or distributed outside of the business. Tutors are not permitted to teach Natural Touch Training courses independently or use Natural Touch Training manuals and resources to create their own independent courses.
Tutors agree not to replicate, adapt, or deliver Natural Touch Training courses or substantially similar versions under a different brand or independently after ending their contract with us. This includes course structure, manual content, assessment material, or training flow as delivered under the Natural Touch Training name.
Termination of contract: Natural Touch Training will endeavour to offer its tutors all the support they need in preparing to teach and whilst training students. Although we hope this never happens, if a tutor is considered to be unfit to continue as a tutor with Natural Touch Training for any reason this contract may be terminated without notice. If you wish to terminate your contract with Natural Touch Training, you may do so by giving written notice at any time. You must honour any courses booked, or return any student fees paid for those courses, in which case we will offer the student(s) an alternative tutor.
Financial matters: Please note, Natural Touch Training does not employ its therapists, nor does it pay a salary. As an independent freelance tutor you are self-employed, and therefore responsible for your own tax and National Insurance contributions.
Authority to vary terms: Tutors are not authorised to amend, waive or vary the Natural Touch Training Student Terms & Conditions, payment terms, cancellation policy or rescheduling policy without prior written approval from Natural Touch Training. Any goodwill gesture, fee waiver or exception should first be agreed with Natural Touch Training to ensure consistent treatment of students.
Please read the student terms and conditions for reference.
Natural Touch Training is a registered trademark and trading name of NaturalTouch Training Ltd.
Last update: 3 August 2026