Congratulations on enrolling as a tutor with Natural Touch Training™. We are delighted to welcome you to the team!
This contract details all the terms and conditions to which you must adhere as tutor with Natural Touch Training™. Engaging in your first course signifies your commitment & adherence to these terms and conditions.
Before you engage in your first training course, you must provide us with any information we have requested from you including copies of your qualifications (including your teaching qualification), insurance cover (which must include cover for teaching), and a statement of relevant experience.
Insurance: Your professional insurance liability must cover teaching, and the use for models for training purposes and you must provide Natural Touch Training™ with a copy of your insurance policy which clearly shows the level of cover in place.
First Aid training: All tutors must hold a valid certificate of First Aid training, including training for anaphylaxis, CPR and defibrillator use. We will ask you for a copy of this certificate.
Standards & conduct: As a professional training body we maintain the highest possible training and professional standards at all times, and expect each of our tutors to uphold these standards too. This includes standards of dress, conduct, communications, record keeping, punctuality and so on, as well as the standard of your training venue and of course the training you provide for your students.
Tutors must maintain clear professional boundaries with all students. Physical contact must always be appropriate to the training context, with verbal consent. Personal relationships with students during or shortly after training are discouraged and may be investigated if complaints arise. Tutors must avoid offering services or private coaching that could be perceived as coercive or beyond the agreed training relationship.
Dress: When you are conducting training, wear what you would wear in your professional role. For example, a clean and pressed smock, t-shirt or overall and skirt or trousers, to suit the type of course your are teaching.
Training venue: Your venue must be approved by Natural Touch Training™. We will discuss this in our initial phone conversation. If the venue is part of a spa or treatment centre you must have express permission to use it for training your students, and you must be suitably insured. Students should have access to a toilet and somewhere safe to store their belongings. You must also have in place an up-to-date risk assessment for your venue, which includes an assessment of teaching risks. Your venue must also have a First Aid kit with suitable provision for the types of treatment being offered, and appropriate fire prevention equipment, as identified in your venue risk assessment.
Promote yourself: Natural Touch Training™ will promote its courses in your area through social media and professional publications. Equally, tutors are expected to promote their courses locally, and direct interested students to the Natural Touch Training™ website to book their course. We can provide you with Natural Touch Training™ generic business cards if you would like to use them.
Tutors are required to actively promote Natural Touch Training™ courses through social media (Facebook, Instagram, LinkedIn) and other suitable platforms on a minimum of 2 occasions in each calendar month and tag Natural Touch Training™ in your posts. If you teach a course independently, but also offer it through Natural Touch Training™, we expect you to advertise both, not just your own.
Tutors are also expected to display a clear link to our website on their promotional material and on their own website, to encourage prospective students to book their courses with Natural Touch Training™. Logos are available for this purpose, if you would like to use them.
With permission from your students (see note about privacy declaration above), take photos during your training sessions as appropriate, and use them to compose advertising posts for social media etc.
Where tutors write and teach their own courses alongside Natural Touch Training™ courses, or teach for another organisation, they are expected to promote Natural Touch Training™ course at least as much as their own, or the other organisation’s courses as part of their agreement with Natural Touch Training™.
Booking courses: Once a course booking deposit fee has been received for a student in your area, requesting a course that you are qualified to teach, we will send you their contact details and course information immediately. It is then your responsibility to phone the student as soon as possible (within 24 hours) to arrange a convenient course date. It’s up to you whether you offer set dates, and take groups of students, or prefer to teach one-to-one on flexible dates. The maximum group size for any course is 4 students. Once a course date has been agreed, please let us know!
Teaching: Please teach courses as prescribed in the course manual and course descriptions, without deviation. You may of course use your own teaching style and add personal anecdotes and experience to bring the training to life. The time allocated for practical work is valuable and should not be wasted by adding unnecessary additional content. As you already have a teaching qualification we don’t believe we need to teach you how to teach, but please ensure you structure your day carefully, leaving the majority of time for practical hands-on experience and assessment.
Allow plenty of time for students to complete their written assessments too, and when evaluating and discussing written work please expect detailed, complete and thorough answers.
Refresher courses are much shorter than full courses, especially if you only have one student. Focus on the practical elements of the course.
If you are in any doubt about how to structure or teach a particular course or what to expect from your students, please ask. We are happy to help with advice or experience.
Tutors must be aware of the equal opportunties policy which comes at the end of the student terms and conditions.
Tutors are expected to maintain a calm, supportive, and respectful tone in all interactions with students, and to create a safe, inclusive, and comfortable learning environment at all times.
If you have issues with any student, or a student raises an issue with you, you should make a careful note of what took place and alert Natural Touch Training™ as early as possible so we can assist where needed.
Payment: Natural Touch Training™ takes a deposit payment from each student (except in the case of discounted or bundled courses, where payment is taken directly on the website and the course fee passed to the tutor), and the remaining payment comes straight to the tutor. You should expect payment at least 14 days prior to your agreed course date. Prompt your students a little before this deadline if necessary. Also acknowledge payment received, with an email. Natural Touch Training™ will support you in chasing late payment and enforcing our payment penalties. A course is forfeit if the outstanding fee is not paid within 7 days of the course date. It’s up to whether you take payment by card, cash, cheque etc. but please communicate this clearly to your students.
Course fees paid to you are not refundable if a course is cancelled within 14 days of the agreed training date, or in the case that a student does not present themselves for training, or fails to bring a model if required.
If a student pays their course fee in full on the Natural Touch Training™ website, we will forward your portion of the fee no later than 14 days before the course date. For some longer courses, the payment will be made in two equal instalments. If the student cancels within the 14-day cooling-off period or if the course is cancelled for any reason and an alternative cannot be arranged, you may be required to return the fee to Natural Touch Training™ within 7 days of notice.
Communications: In general, most of your email communications to students will be standard pre-scripted text (which we will send to you before your first course) with minor adjustments such as the date, or venue perhaps. Please make any additions to Natural Touch Training™’s standard emails clear and well-written, and in keeping with the tone of the rest of the message and keep a copy of all communications you send. Please make your initial contact with each student by telephone if at all possible.
Be particularly mindful of tone in written communications with students, as emails or messages may be misinterpreted. All feedback should be constructive, kind, and encourage student growth while maintaining standards.
If you are planning to be away please let us know, so that we can inform any prospective students. It is also a good idea to put an out-of-office message on your email, asking your students to contact Natural Touch Training™ directly if their message is urgent.
Your communications with Natural Touch Training™ should be professional but need not be formal. A text message or brief email is fine to convey a message. Refrain from making any derogatory remarks about your students.
Please direct all communications with Natural Touch Training™ to [email protected].
Consultation & privacy forms: All students and their models are required to complete a consent/consultation form and privacy declaration at the beginning of the course. Please use the examples in the student training manual.
Records & GDPR: In accordance with general data protection standards any communication, written message, email, completed course material, assessment material or post-course evaluation and feedback must be kept securely stored but accessible within a 24-hour time frame for a minimum period of 7 years.
Use of models and informed consent: Where external model bodeis are used during a course, tutors must ensure that students are informed in advance of the model’s gender, and that consent is clearly sought before any hands-on activity involving sensitive areas.
If a student expresses discomfort with a model, tutors must seek an alternative if reasonably possible, or adjust the session accordingly to ensure the student’s boundaries are respected. Where possible, this discussion should be documented via the consultation form or in a brief written note.
Certifying students: Successful students receive their certification directly from Natural Touch Training™. The certificate will name you as their awarding tutor. Once a student has satisfied you of all of the course requirements, including preparatory work, practical work and any final assessments, please inform Natural Touch Training™ immediately.
Retakes: In line with our student support ethos, tutors are encouraged to offer a one-time free retake to students who did not pass the course or would benefit from repeating the practical content. This should be arranged within 6 months of the original course date and is subject to the tutor’s availability. Tutors are not expected to provide free retraining in cases where students did not complete the required pre-course work or failed to engage during training.
Feedback: We always seek feedback from Natural Touch Training™ students after a course and use this to help develop our courses and structures. You are welcome to ask for copies of this information if you wish, and where a student is particularly positive about you or gives us useful constructive feedback about your course, we will send you a copy! Equally, we are always happy to receive useful and constructive feedback from our tutors.
Supporting students: Once a student has completed a course with Natural Touch Training™ they may have questions as they begin to use their new skills. Part of our commitment to them is to be available to support with answers to those questions. If one of your students contacts you after a course, please respond professionally, and as soon as is practical for you. You are not required to give them additional coaching or tuition however.
Safety: We do not vet students. Setting aside personal opinion, preferences or bias, if you have doubts about the suitability of any student presenting themselves for a course, please put your safety and that of your other students first and act appropriately.
Tutor wellbeing: We understand that teaching can sometimes involve managing emotional dynamics, and we are committed to supporting our tutors as much as our students. If at any point you feel that teaching or working with a student is affecting your wellbeing, causing undue stress, or creating a dynamic that feels unsafe or unproductive, please speak to us. We will work with you to find a solution that supports your professional integrity and personal wellbeing.
Tutor substitution: In the event that you are unable to deliver a confirmed course and an alternative date cannot be found, Natural Touch Training™ reserves the right to reassign your student(s) to another approved tutor. In such cases, you must refund any course fees paid to you. You may not transfer students to your own independent practice or courses without express written permission from Natural Touch Training™.
Illness: If you are unable to teach a course due to illness or similar circumstances, please let us know immediately, and contact your student(s) to arrange a mutually convenient alternative date. If an alternative date cannot be found you will need to return any course fees paid, and we will endeavour to find an alternative course tutor for the student.
Force majeure: Tutors will not be held liable for the failure to deliver a scheduled course if prevented by events outside of their reasonable control (e.g., illness, accident, natural disaster, or public health restriction). In such cases, the tutor must contact both Natural Touch Training™ and the student immediately to reschedule. If a mutually agreeable date cannot be found, the course fee must be refunded in full.
New courses: We are always happy to hear from tutors who feel there is a market for a particular new course title, or have a particular course that they would like to write or offer.
Disputes & concerns: Whilst thankfully very rare, in case of any dispute or difficulty with a student please blind copy every email communication to Natural Touch Training™, so that we can support you.
If at any time you have concerns about a student’s engagement, communication, or suitability for the course, please inform Natural Touch Training™ promptly. We are here to support you, and early communication helps us manage situations and safeguard all parties.
Tutors are encouraged to maintain a brief internal record of student check-ins, significant conversations, and any issues raised as this documentation may be needed in the rare event of a dispute or complaint.
Complaints & investigations: If a complaint is raised about your conduct, communication, or training delivery, Natural Touch Training™ may initiate an internal investigation. You will be given the opportunity to respond to any concerns raised. While an investigation is ongoing, we may temporarily pause new course bookings. Continued engagement as a tutor is dependent on the outcome of the investigation, at the sole discretion of Natural Touch Training™.
IP and copyright: All course materials, assessment materials, email communications, policies and documentation related to courses with Natural Touch Training™ are the sole intellectual property of Natural Touch Training™ and as such are covered under UK copyright law and may not be shared or distributed outside of the business. Tutors are not permitted to teach Natural Touch Training™ courses independently or use Natural Touch Training™ manuals and resources to create their own independent courses.
Tutors agree not to replicate, adapt, or deliver Natural Touch Training™ courses or substantially similar versions under a different brand or independently after ending their contract with us. This includes course structure, manual content, assessment material, or training flow as delivered under the Natural Touch Training™ name.
Termination of contract: Natural Touch Training™ will endeavour to offer its tutors all the support they need in preparing to teach and whilst training students. Although we hope this never happens, if a tutor is considered to be unfit to continue as a tutor with Natural Touch Training™ for any reason this contract may be terminated without notice. If you wish to terminate your contract with Natural Touch Training™, you may do so by giving written notice at any time. You must honour any courses booked, or return any student fees paid for those courses, in which case we will offer the student(s) an alternative tutor.
Financial matters: Please note, Natural Touch Training™ does not employ its therapists, nor does it pay a salary. As an independent freelance tutor you are self-employed, and therefore responsible for your own tax and National Insurance contributions.
Please read the student terms and conditions, for reference.
Last update: 23 June 2025