Information for new students

Congratulations on booking your course with Natural Touch Training™!

Please review this timeline carefully at each stage of your course preparation. It will help to ensure that everything goes smoothly. 

Please note, this information relates mainly to in-person courses. If your course is an online course, or you’re taking one of our course bundles with an online course as part of the bundle, you’ll be able to access the online course by logging onto our website and going to My Account: My online courses.

📅 At the time of booking

  • You will receive confirmation of your course booking and your tutor will make contact with you.
  • Access your student account and any available course materials (check My Account: Downloads, and My Account: My online courses).

🕒 As soon as possible after booking

  • Notify your tutor of any learning support needs or specific scheduling requirements. You can also let us know by using this form, or by sending us an email.
  • Upload any prerequisite qualifications to your student account (if required).
  • Arrange a model for the practical element of your course (if needed – check with your tutor).
  • Ensure your insurance is in place as required (student cover may be mandatory for some courses, but your tutor can advise).

🗓️ 14 days before your course

  • Pay the remaining balance of your course fee to your tutor, if appropriate.
  • Complete all pre-course reading and prep as instructed.
  • Make sure your name is correct in your account (this is what will appear on your certificate). Your tutor will also confirm this with you on the day of your course.
  • Upload your prerequisite qualification evidence (if required, and if you haven’t already done so) no later than 14 days prior to the course. Your course cannot go ahead without this.

🗓️ 7 days before your course

  • Your tutor may send a reminder email with final instructions.
  • Double-check you have:
    • Your model arranged (if needed)
    • Your manual (digital or printed)
    • All required materials
    • PPE or equipment, if relevant for your course
    • Anything else advised by your tutor

📍 On the day of your course

  • Arrive in good time, in good health, and dressed appropriately.
  • Bring your manual (digital or printed) and your model, if required.
  • Bring a packed lunch, unless otherwise arranged with your tutor.
  • Sign a health declaration confirming you’re fit to participate, unless your tutor has already sent this to you electronically in advance.
  • Most importantly, enjoy your day of hands-on learning!

✅ After your course

  • Your tutor will confirm if you’ve passed and explain any next steps.
  • Your certificate will be emailed to you within a few days.
  • You’ll receive insurer and professional membership info to help you get started.
  • You’re welcome to provide feedback via our feedback form or by emailing us, and leave a Google review for us if you have enjoyed your course.
  • You may receive an email from us asking how your course went, and asking for any feedback. We welcome you to respond, if you wish.

If you have any issues before, during or after your course, please speak to your tutor or reach out to us if you’d prefer to speak to someone else. We are here to help & support you through your training. 

You can raise concerns with your tutor directly, or, if you’d prefer, reach out to our head office team using this form or by emailing [email protected]. The sooner we know about an issue, the more easily we can work together to resolve it.

All qualified therapists should have professional insurance before they begin working with clients. For some courses it is also a requirement to have student insurance whilst you are training and practising your new skills. Your tutor will be able to advise you on this for your specific course. 

Please also refer to our terms and conditions page, which lists the terms and conditions you agreed to at the time of booking your course, and our privacy policy.

Why not like and follow our Facebook page and Instagram account, to stay up to date with the latest news, special offers and courses. The links are at the bottom of this page!

Congratulations, once again, on booking a course with Natural Touch Training™. Don’t forget, we are here to support you all the way so please get in touch with our team via the contact page, or with your tutor directly if you have any questions or concerns.

Most importantly, enjoy your course!

Last update: 22 June 2025